AGB
1. General information and scope of application
1.1 Horsebrands GmbH operates an online shop (hereinafter referred to as "Horsebrands Shop"). Customers are offered goods for purchase via this online shop.
In addition, Horsebrands GmbH operates a shopping community (hereinafter referred to as "Horsebrands Deals"). Members are offered goods for sale in promotions limited in time and quantity.
Business transactions and deliveries are exclusively subject to the following General Terms and Conditions. All contracts concluded on the basis of the offers on our Internet shop pages are based on these General Terms and Conditions, whereby the following provisions provide for partially deviating regulations for our shops under Horsebrands Shop and Horsebrands Deals.
1.2 Various functions of our websites are only fully accessible if you have the latest version of Flash Player.
1.3 If working days are specified as deadlines, this shall mean all weekdays with the exception of Saturdays, Sundays and public holidays.
2. Membership of Horsebrands
2.1 The offers of Horsebrands are not freely accessible, but are only intended for a limited audience within the scope of their respective availability and content.
availability and the respective content only to a closed
closed circle of members. You can register as a member on the Horsebrands shop page to take part in the special sales (deals). We offer every member password-protected direct access. Membership entitles you to use the online offer in the respective availability and solely to use the content for your own private, non-commercial purposes.
2.2 Membership is free of charge and can be cancelled at any time. You can cancel under "My account" by deleting your account or by sending an informal cancellation by email to service@horsebrands.de.
3. Use of Horsebrands Shop and Horsebrands Deals
3.1 When entering the personal data required for registration, the user of the Horsebrands GmbH website is responsible for providing truthful and complete information. The user undertakes to treat the personal access data confidentially and not to make it accessible to unauthorised third parties. Confirmation of registration usually follows immediately after has been sent. Horsebrands GmbH reserves the right to refuse new registrations for its Internet platforms.
3.2 The user is solely responsible for the content that he/she posts on the Internet platforms. This content must not infringe the rights of third parties. There is no entitlement to the storage or publication or deletion or correction of such content posted by the user, unless Horsebrands GmbH has culpably provided the reason for the deletion or correction.
3.3 The user grants Horsebrands GmbH free of charge the simple right, unlimited in time and space and transferable to a third party, to make the content mentioned in section 3.2. permanently publicly accessible or otherwise distribute it in the context of the operation of the online shops.
disseminate. Horsebrands GmbH or the third party is under no obligation to exercise this right.
3.4 The user must refrain from any disruption of the websites or further use of the accessible data outside the respective platform-internal intended use. Manipulations with the aim of obtaining unauthorised payments or other advantages to the detriment of Horsebrands GmbH or other users shall lead in particular to the loss of access.
3.5 Only one user account may be maintained per household at any one time.
3.6 Horsebrands GmbH reserves the right to delete multiple registrations and to warn or terminate users who violate the provisions set out in sections 3.1 to 3.5 or to delete or modify content (virtual domiciliary right).
4 Contractual partner, language and conclusion of contract
4.1 Your contractual partner is Horsebrands GmbH, Robert-Bosch-Str. 21, 48153 Münster, Germany.
4.2 Contracts in our online shops can be concluded in German and, subject to availability, in other languages. In the event of discrepancies between different language versions, the German version shall prevail
4.3 The presentation of our product range does not constitute an offer within the meaning of §§ 145ff BGB and is subject to change and non-binding.
4.4 By sending an order, the customer declares his binding contractual offer. This does not yet constitute a contract. The customer receives an order confirmation by email, which confirms receipt of the order but does not constitute acceptance of the offer. The purchase contract is concluded upon delivery of the goods.
5. Prices and shipping costs
5.1 For orders in our online shops,
the prices listed in the offer at the time of the order shall apply. The prices quoted are final prices, i.e. they include the applicable statutory VAT and other price components.
5.2 We charge shipping costs of 4.95 euros per order for both Horsebrands Shop and Horsebrands Deals. Orders with a total value of less than 15 euros are not possible. For goods that have to be shipped as bulky goods or by a forwarding agent, the shipping costs may vary in individual cases. In such cases, this will be indicated directly on the product pages. There are no shipping costs for the dispatch of Horsebrands vouchers by e-mail.
5.3 Please use the online registration function in your customer account to return a parcel. There you will receive a shipping label with which you can hand in the parcel at any post office or DHL packing station. By registering, we can process your return more quickly and process the refund faster. You can find more information about your return online at www.horsebrands.de under "Contact & Help".
6. Payment
6.1 Horsebrands offers the following payment methods:
- Credit card
- direct debit
- PayPal
- instant bank transfer
We reserve the right not to offer individual payment methods and to refer to one or more other payment methods.
6.2 We accept Visa, MasterCard and American Express. In order to prevent unauthorised access to your data by third parties, Horsebrands GmbH uses state-of-the-art encryption techniques such as Secure Socket Layer (SSL). SSL is a standard protocol recognised on the Internet that guarantees secure data exchange. All order data, including your credit card details, are transmitted to Horsebrands GmbH exclusively in encrypted form.
6.3 When paying by SEPA direct debit, the customer authorises Horsebrands GmbH to collect the amount from the specified account. Payment by SEPA direct debit is only possible from German bank accounts. Please note that we only accept incoming payments from accounts within the European Union (EU). We do not accept money transaction costs from non-EU member states. If the payment cannot be made for reasons for which the customer is responsible (e.g.: incorrect account number/IBAN, insufficient funds in the account), Horsebrands GmbH reserves the right to charge the customer any third-party fees incurred.
6.4 Horsebrands GmbH collects the invoice amount directly after receipt of the order from the customer's bank account, PayPal account or credit card. In the case of SEPA direct debits, the period for advance notice is reduced to up to 5 bank working days for first-time direct debits and up to 2 bank working days for recurring direct debits.
7. Vouchers
7.1 Each voucher/voucher code, hereinafter referred to as "voucher", is only valid for the period specified at the time of issue or for a specific promotion. An extension or transfer to another promotion is not possible. The voucher conditions such as validity period or minimum order value (purchase price incl. VAT excl. shipping costs) are determined by Horsebrands and announced as part of the promotion. The vouchers are displayed in your account area: The validity period and value are listed here.
7.2 Only one voucher can be selected and used per order process. A combination of several vouchers is not possible.
7.3 If the value of the retained goods falls below the minimum order value due to a subsequent product cancellation or return of goods, the refund amount is reduced by the redeemed voucher value. In the event of a return or cancellation, the voucher amount will not be refunded.
7.4 In the event of a complete cancellation, return or non-delivery of the goods, goodwill vouchers are automatically reinstated under the same conditions (value, minimum order value, expiry date or promotional reference). Vouchers from marketing campaigns will not be reinstated but will expire. Any remaining refund amounts after deduction of the voucher value will be refunded to the credit card, bank or PayPal account used for the purchase. Cash payment is
is excluded.
7.5 In the event of justified suspicion of misuse in connection with vouchers, Horsebrands GmbH reserves the right to
Horsebrands GmbH reserves the right to demand an alternative method of payment, to refuse delivery and/or to block the corresponding customer accounts.
7.6 New customer vouchers are reserved exclusively for new customers and are only valid for customers registering their household for the first time.
7.7 Possible further conditions for the redemption of vouchers in the context of promotions will be announced in connection with the delivery or transmission of the voucher.
7.8 Horsebrands accepts no liability for the loss or theft of the voucher.
8. Rules for vouchers purchased via Horsebrands Deals
8.1 After a successful order, the voucher will be sent by email to the email address you have specified in your Horsebrands account.
Horsebrands account. The voucher will be dispatched as soon as the payment is registered on our account.
8.2 All vouchers are provided with unique code numbers, which the partner compares with a list available to them when the voucher is redeemed. The voucher is transferable. Duplication, editing or other manipulation of the vouchers is not permitted.
8.3 Horsebrands reserves the right to pass on the stored data to the respective partner and to take legal action in the event of justified suspicion of unauthorised duplication.
8.4 Unless otherwise stated, each voucher can only be used once with the partner. If the voucher amount is not used up in full or the service is not utilised in full, the unused balance shall be forfeited. A refund or cash payment is not possible.
8.5 Unless otherwise stated, the voucher does not grant any entitlement to the utilisation of services or the purchase of goods at a specific time. We therefore recommend that the time of service provision be agreed individually with the partner.
8.6 If a period of validity is noted on the voucher, the voucher can only be redeemed with the Partner within this period of validity.
8.7 Horsebrands shall ensure together with the Partner that the Partner redeems the voucher, i.e. provides the services in accordance with the Partner's terms and conditions set out in the voucher.
voucher if you present the voucher before the start of the service provision.
8.8 The contractual partners for the voucher purchase and the service securitised in the voucher are solely the customer and the respective partner. Horsebrands undertakes to collect and forward the amount owed by the customer to the contractual partner for the latter. Horsebrands accepts no liability for the products purchased by the customer from the partner or the services utilised. The respective partner provides the service to the customer in its own name and for its own account, which is why Horsebrands is not liable to the customer for breaches of duty by the partner in the provision of the service.
8.9 The cancellation of the voucher purchase contract must always be declared to the respective partner, but Horsebrands is also authorised to accept the cancellation declaration. In this case, please send us an e-mail to service@horsebrands.de or contact us by telephone: 0251 67448 555
9. Delivery
9.1 For Horsebrands purchases: The delivery time is between 2 and 4 working days.
9.2 For purchases at Horsebrands Deals: If the full invoice amount has been credited to our account, we will dispatch your goods two to four weeks after the end of the sales campaign. As delivery times also depend on suppliers and manufacturers, earlier delivery is not possible. We will point out any deviating delivery times on the respective product page or by sending a separate email.
9.3 The goods on offer are only sold in normal household quantities and only to end consumers of legal age; it is therefore not possible to show VAT separately.
9.4 We do not assume any procurement risk, not even in the case of a purchase contract for generic goods. We are only obliged to deliver from our stock of goods and the delivery of goods ordered by us from our suppliers.
9.5 The obligation on our part to deliver shall not apply if we ourselves are not supplied correctly and on time despite a proper congruent covering transaction and are not responsible for the lack of availability.
the lack of availability, have informed the customer of this immediately and have not assumed a procurement risk. If the goods are not available, we will refund any advance payment without delay.
9.6 The delivery period shall be extended appropriately in cases of force majeure. Force majeure shall include strikes, lockouts, official interventions, shortages of energy and raw materials
shortage of raw materials, transport bottlenecks through no fault of our own, operational hindrances through no fault of our own, for example due to fire, water and machine damage and all other hindrances which, from an objective point of view, were not culpably caused by us. We shall inform the Buyer immediately of the beginning and end of such hindrances. Further claims, in particular for damages, shall only exist in the event of intent or gross negligence.
negligence.
10. Cancellation policy
Cancellation policy for deliveries of goods
You can cancel your contractual declaration within fourteen days without giving reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you took possession of the last goods.
To exercise your right of cancellation, you must inform us of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, e-mail or telephone). You can use the sample cancellation form, but this is not mandatory. The cancellation must be sent to:
Horsebrands GmbH
Customer Service
Robert-Bosch-Str. 21
48153 Münster
service@horsebrands.de
Phone +49 251 67448 555
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.
In accordance with Section 312g (2) BGB, the right of cancellation does not apply, among other things, to contracts
- for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
- for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded
- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
- for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery,
Consequences of cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
For the repayment, we will use the same means of payment that you used for the original transaction
transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse to refund you until we have retained the goods or you have provided proof that you have returned the goods.
you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods immediately and in any event no later than fourteen days from the date on which you
inform us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods.
You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
the goods.
End of the cancellation policy
11. Costs and information on returns in the event of cancellation
In the event of cancellation in accordance with Clause 10, you shall bear the regular
costs of returning the goods, unless the goods delivered do not correspond to those ordered.
Please avoid damage and contamination. If possible, please return the goods to us in their original packaging with all accessories and with all packaging components. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage in order to avoid claims for compensation due to damage caused by defective packaging. The listed modalities are not a prerequisite for the effective exercise of the right of cancellation.
12. Reservation of title
The goods remain our property until full payment has been made.
13. Service and complaints
13.1 We value the satisfaction of our customers. We will endeavour to examine your request as quickly as possible and will contact you once we have received the documents or your submission or complaint.
13.2 For service enquiries, please contact our customer service, which you can reach as follows:
Horsebrands GmbH
Robert-Bosch-Straße 21
48153 Münster
Phone +49 (0)251 67448 555 available from Mon - Fri (8 am - 4 pm)
E-mail: service@horsebrands.de
14 Environment and waste disposal
14.1 Please do not dispose of batteries in household waste
Used batteries and rechargeable batteries must not be disposed of with household waste. Batteries and rechargeable batteries containing hazardous substances must be disposed of properly at the public collection points of the municipalities or at a retailer.
or at a retailer. We will dispose of used batteries free of charge if they are returned to the following address:
Horsebrands GmbH
Robert-Bosch-Str. 21
48153 Münster
Batteries containing harmful substances are labelled with the chemical symbols Cd for cadmium, Hg for mercury and Pb for lead.
14.2 Please dispose of old appliances properly
Every consumer is legally obliged to dispose of old appliances separately from household waste and hand them in at the local recycling centre, for example. Old electrical appliances are accepted there free of charge. This ensures that old appliances are properly recycled and negative effects on the environment are avoided.
14.3 Disposal of lamps and light sources
Compact fluorescent lamps, metal halide lamps, fluorescent tubes and neon lamps may contain small amounts of mercury. These must be disposed of at a local recycling centre or at a hazardous waste collection point. Avoid skin contact with damaged lamps.
LEDs do not contain any harmful substances. However, they should be disposed of at a local recycling centre.
Incandescent bulbs and halogen lamps do not contain any harmful substances. These can be disposed of with household waste.
15. Storage of the contract text
The GTC (General Terms and Conditions) can be viewed at both horsebrands.de and horsebrands.de/deals. Horsebrands.de does not save the GTC valid at the time of booking. You can either print or save the document via your browser (File>>Print).
16. Disclaimer for external links
Horsebrands GmbH refers on its pages with links to other
other sites on the Internet. The following applies to all these links: Horsebrands GmbH expressly declares that it has no influence whatsoever on the design and content of the linked pages. We therefore hereby expressly distance ourselves from all content of all linked third-party sites on www.horsebrands.de and do not adopt this content as our own. This declaration applies to all links displayed and to all content of the pages to which links lead.
17. Image rights
All image rights are held by Horsebrands GmbH or its partners. Use without express consent is not permitted.
Status: February 2024
* The cancellation prices correspond to the manufacturer's recommended retail price. Percentages refer to the strike price.
** All prices include VAT plus shipping costs.
a You can find the current conditions of participation for our refer-a-friend campaigns at www.horsebrands.de/einladen
z The strike prices correspond to the standard market price. Percentages refer to the strike price.
Sample cancellation form
(If you wish to cancel the contract, please complete and return this form)
To Horsebrands GmbH, Robert-Bosch-Str. 21, 48153 Münster, phone +49 (0)251 67448 555, e-mail: service@horsebrands.de (or the respective partner):
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Date(s)
_____________________
(*) Please delete as applicable
End of the cancellation policy
Repayments
Any refunds will be made automatically to the account you used for payment. If you paid by direct debit, the refund will be made to the account from which the payment was made. If you paid by PayPal or credit card, the refund will be made to the associated PayPal or credit card account. If you paid by Sofortüberweisung.de, please provide us with your account details.
Customer service
You can reach our service as follows:
Hotline Germany: +49 (0)251 67448 555, available from Mon - Fri (8 am - 4 pm)
E-mail: service@horsebrands.de
Statutory liability for defects and further information
The statutory liability for defects applies.
You can also easily archive the GTC and the data of your order by either downloading the GTC and saving the data summarised on the last page of the order process in the online shop using the functions of your browser or you can wait for the automatic order confirmation, which we will also send you by e-mail to the e-mail address you have provided after completing your order. This order confirmation e-mail contains the details of your order and our GTC and can be easily printed out or saved with your e-mail programme.
Your Horsebrands GmbH
Robert-Bosch-Str. 21
48153 Münster
Managing Director: Jochen Haget
Registered at Münster Local Court,
HRB 14150
Sales tax ID: DE 286832531
Status: 01.02.2024